Contact Us

We are a small team behind a hair brand owned by a working stylist, so a real person reads every message. Email is the fastest way to reach us.

What to include so we can help faster

If your message is about an order, include your order number and the email address you ordered with. If it is about an iron, tell us which one you have and what the hair is doing, and a photo helps more than you would think.

Which question goes where

Your question	Where to go
Where is my order?	Check the shipping confirmation email for tracking, then email us if it looks wrong
I want to return or exchange an iron	Returns and exchanges
Which iron should I buy?	Which TYME iron is best for me, or email us and a licensed stylist will help
How do I use my iron?	Video tutorials
Something is wrong with my iron	Email us with your order number and a short video if you can
Wholesale, press or partnerships	Email us and put the topic in the subject line

Come see us in person

TYME is owned by Lauren Ashtyn, a licensed professional hair stylist, and her husband. If you would rather talk to a stylist face to face, the Lauren Ashtyn Salon and Extension Bar has locations in Charleston and Spartanburg, South Carolina.

Before you email about a return

Our window is 7 days from delivery, and we do accept opened and used tools as long as they come back looking new, in the original box with all the paperwork. There is a flat $20 restocking fee on refunds and exchanges, and return shipping is paid by the customer. The full terms are on the returns page.